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TERMS OF USE

Shuttlelane is a limited company registered in Nigeria, whose registered Address is at 2 Martins Street, Yaba, Lagos, Nigeria.

The terms and conditions regard Shuttlelane, the Customer and the Passenger. The Customer is a party who makes the booking. The Passenger is a party who travels with Shuttlelane. A pick-up shall be understood as a moment of entering a pre-booked taxi of Shuttlelane. A drop off shall be considered as a time of leaving pre-booked vehicle by the Passenger. Journey is a trip between pick up and drop off.

Shuttlelane reserves its rights to amend the Terms and Conditions at any time. All Customers and Passengers are advised to read the Terms and Conditions. It is a Customer’s/ Passenger’s responsibility to inquire about the most recent version of the document.

  1. Shuttlelane reserves its exclusive right to amend Passenger’s booking if the situation requires. If the trip cannot happen, Shuttlelane shall inform its Passengers.
  2. Pre-booking shall be required from all Customers wishing to travel with Shuttlelane. The pre-booking shall always include following information: Passenger’s name, Flight Number, time and place of pick-up and drop off, a valid telephone number of head Passenger.
  3. A confirmation shall be received by the Customer in a form of text message and email as soon as you book. If you have not received your email confirmation, please check SPAM in your email box before requesting a new confirmation
  4. The time presented on the route’s map is to inform about average time required to reach the destination. Please bear in mind that the journey can be longer due to external factors such as weather and traffic. All Customers are advised to wisely plan their journeys by adding spare time to their trips.
  5. You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline and for any delays caused by traffic or weather conditions.
  6. Shuttlelane shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready.
  7. You must order a suitable car size for the number of passengers and luggage. Shuttlelane cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger.
  8. Booking fare shall be the only fare for the booked journey, unless the Customer makes changes in his/ her booking. There are no hidden or additional costs to the booking alone. Shuttlelane bears operational costs of all finalized journeys.
  9. Shuttlelane only offers e-payment as a payment method. This means that you can use all major cards to pay for your reservation or Bank Transfer.
  10. The charge on your Credit/Debit card statement will be shown as Shuttlelane Limited.
  11. Prices for Services are calculated automatically using the detail that you provide to us for the pick-up and destination addresses.
  12. Amendments to bookings should be reported to Shuttlelane Customer Service by phone or by email. In case of email amendments, the Customer shall receive response and confirmation emails in next 24 hours.
  13. A cancellation fee shall apply in cases of cancellation. For early cancellations (minimum 24 hours prior to the trip) you will be credited back in Full. Any cancellation made within less than 4 hours of the journey’s start time will not be refunded. If you requested your refund and your request has been accepted, you would receive a confirmation email that the refund has been made. Each refund query shall take 3 working days to be processed. The time when the refund shall be credited to your card depends on your card provider.
  14. In these terms and conditions amendment does not concern changing both pick up and drop off locations. If you want to change both pick up and drop off locations you will have to cancel your booking.
  15. Shuttlelane offers pre-booked taxi services and with moment of booking arranges the trip. Individual Customers are informed that after the booking has been made only basic amendments or cancellations are possible.
  16. Shuttlelane shall reserve its rights to reject its service to Passengers under influence of alcohol, drugs or who are offensive and violent towards their chauffeurs or Customer Service. Shuttlelane Customer Service will contact the Passenger and Customer to announce it. A simultaneous email will be send to the email address that was provided during the booking.
  17. Shuttlelane chauffeurs shall drive according to the speed requirements, safety measures and weather conditions.
  18. Shuttlelane chauffeurs shall not follow Passengers’ instructions regarding the speed of driving and route.
  19. Shuttlelane chauffeurs willingly offer a helpful hand to Passengers with heavy luggage or mobility problems. All Passengers willing to travel with us, and who request more help and attention, shall inform us about it prior to their journey.
  20. Running late? We will wait for you! Your booking includes 20 minutes of waiting time - or 60 minutes if your pick-up point is at an airport. As long as we know your flight details, we will adjust your pick-up time to factor in any delays.
  21. Shuttlelane shall apply a non-smoking policy in all its vehicles.
  22. Shuttlelane shall reassure a guarantee of timely, safe and comfortable delivery of goods and persons.
  23. Passengers’ belongings found in vehicles shall remain in Shuttlelane office for 12 months. After this time, if there is no claim from the side of Passenger or Customer, the property shall be destroyed. Shuttlelane drivers are not obliged to deliver any found goods to their owners.
  24. Shuttlelane chauffeurs are to deliver safe and on time service to their Passengers. Thus, it is forbidden to misbehave towards them or disturb them during the journey. A legal action shall be taken against any action of violence or unjustified misbehaviour towards our drivers. In case of concerns related to our chauffeurs, the Passenger is obliged to inform our Customer Service as soon as possible.
  25. In the event that a larger vehicle is required to transport the excess/oversize luggage the passenger will be required to cover the additional cost.
  26. The company accepts no responsibility for any adverse weather conditions (i.e.Flooding) or traffic accidents which may inconvenience, delay and/or cancellation of a booking by the company.
  27. The Customer shall be liable for any damage caused by Passengers to any Passenger Vehicle.